PRIVACY POLICY

Last Updated: March 2026

Maisontopia LLC (“we”, “our”, or “us”) operates the website www.maisontopia.com (the “Site”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, interact with us, or make a purchase.

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our Site.

Personal Information

When you make a purchase or attempt to make a purchase through the Site, we may collect personal information including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment processors)

This information is necessary to process orders and provide customer service.

Order Information

When you place an order, we collect information related to the transaction including:

  • products purchased

  • order value

  • payment confirmation

  • shipping details

  • delivery confirmation

  • transaction history

Automatically Collected Information

When you visit the Site, certain information may automatically be collected about your device and browsing activity, including:

  • IP address

  • browser type and version

  • device type

  • operating system

  • pages viewed

  • time spent on pages

  • referring websites

This information helps us understand how customers use our Site and improve the performance of the Site.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies.

Cookies are small data files placed on your device that help us:

  • remember your preferences

  • analyze website traffic

  • improve site performance

  • personalize your experience

Types of cookies used may include:

  • essential cookies necessary for site functionality

  • analytics cookies used to understand visitor behavior

  • marketing cookies used for advertising and remarketing

You may disable cookies through your browser settings, though some parts of the Site may not function properly.

How We Use Your Information

We use the information we collect for several purposes, including:

  • processing and fulfilling orders

  • providing customer support

  • communicating with customers regarding orders

  • improving our website and services

  • preventing fraud and maintaining site security

  • sending promotional communications (if you opt in)

We do not sell your personal information.

Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about:

  • new products

  • promotions

  • announcements

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Fraud Prevention and Chargeback Protection

To protect our customers and prevent fraudulent transactions, we may collect and retain certain information related to orders, including:

  • IP addresses

  • device identifiers

  • order history

  • billing and shipping verification data

  • fraud screening results

This information may be used to investigate suspected fraud, prevent unauthorized transactions, and respond to payment disputes or chargebacks.

We may share necessary information with payment processors, fraud prevention services, shipping carriers, and financial institutions to verify transactions and resolve disputes.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business.

These may include:

  • Shopify (website hosting and ecommerce platform)

  • payment processors such as PayPal or credit card providers

  • shipping carriers

  • analytics providers such as Google Analytics

  • marketing platforms

These third parties receive only the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

Payment Processing

Payments on our Site are processed through secure third-party providers such as:

  • Shopify Payments

  • PayPal

  • credit card processors

  • Apple Pay

Maisontopia LLC does not store full credit card numbers.

Payment information is processed securely according to the policies of the payment provider.

International Visitors

Our Site may be accessed by customers outside the United States.

By using our Site and providing personal information, you acknowledge that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

Data Retention

We retain personal information only for as long as necessary to:

  • fulfill orders

  • provide customer service

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

When personal information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

  • requesting access to your personal information

  • requesting correction of inaccurate information

  • requesting deletion of your personal data

  • opting out of marketing communications

To exercise these rights, please contact us using the contact information provided below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our Site is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child under 13, we will take steps to remove that information.

Product Use and Safety Disclaimer

Products sold by Maisontopia LLC are intended for decorative and household use.

Customers are responsible for ensuring products are used safely and appropriately within their environment.

Rugs and similar home decor items may present hazards if improperly installed or used, including slipping or tripping risks.

Customers are responsible for:

  • placing rugs on appropriate surfaces

  • using rug pads or anti-slip materials where necessary

  • maintaining safe placement and installation

Maisontopia LLC is not responsible for any injuries, accidents, damages, or losses resulting from the installation, placement, or use of products purchased from the Site.

By purchasing and using products from our Site, customers agree to assume responsibility for safe use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Updated policies will be posted on this page and will take effect immediately upon publication.

Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

Maisontopia LLC

Email: sales@maisontopia.com